Returns & Exchanges

Every Backcountry Wood piece is handcrafted from real wood, which means no two pieces will ever be exactly alike. Grain patterns, knots, colour variations, and other natural characteristics are part of what makes each piece unique and are not considered defects.

We carefully select our wood for its individual character and often choose pieces specifically because of the features that make them a little different. While your item will reflect the overall design, wood species and style shown or selected, natural variations should always be expected.

Returns & Refunds

Due to the handmade nature of our products, all sales are final and we do not offer refunds.

If you have a concern with your order, please reach out to us. We genuinely want you to be happy with your Backcountry Wood piece and will always do our best to find a reasonable solution when something isn't right.

At our discretion, we may offer an exchange or store credit on eligible items.

Exchanges

Exchange requests must be made within 10 days of receiving your order.

To be eligible for an exchange, the item must be:

• Unused and in its original condition
• Unaltered
• Returned safely and appropriately packaged

Customers are responsible for return shipping costs. Exchanges may be made for an item of equal or greater value. If you choose a higher-priced item, you will be responsible for the difference in price.

We reserve the right to decline an exchange if an item has been used, damaged, improperly cared for or returned in a condition different from how it was originally received.

Custom & Personalized Orders

Custom-made pieces are final sale and cannot be returned or exchanged.

Because custom work is created specifically for you, changes or cancellations may not be possible once materials have been selected or work has begun.

Please double-check measurements and other customization details before approving your order.

Sale Items

Sale, clearance and discounted items are final sale and are not eligible for return or exchange.

Damaged Orders

We carefully inspect our pieces before they leave our hands, but we know things can happen during shipping.

Please inspect your order when it arrives. If your item has been damaged during shipping or you believe there is a workmanship issue, contact us within 48 hours of delivery and include clear photos of the item and its packaging.

We'll review the issue and work with you to determine the best solution.

Damage caused after delivery by improper use, cleaning, storage or care is not considered a product defect.

Caring for Handmade Wood

Wood is a natural material that responds to its environment. Changes in humidity, temperature, moisture and storage conditions can cause wood to expand, contract, warp or crack.

Proper care is essential to the life of your piece. Backcountry Wood cannot be responsible for damage caused by improper cleaning or care, prolonged exposure to water, dishwashers, extreme temperatures, excessive dryness or other environmental conditions.

We'll provide care recommendations to help keep your piece looking its best for years to come.

Handmade Means Unique

Small variations and imperfections are part of working with natural materials and making things by hand.

We don't try to make every piece of wood look identical. In fact, it's quite the opposite. We look for the interesting grain, unusual colouring, knots and natural character that make a piece worth showcasing.

Your Backcountry Wood piece is made to be uniquely yours.